-50% vs La Poste rates with LettreX+24h trial, then €39.9/month • No commitment

Refund and Return Policy

Last updated: 2026-10-13

1. OUR COMMITMENT

At Wizorg LTD, we are committed to delivering a smooth, reliable, and professional postal experience. Our service is designed to help you send letters quickly and securely without stamps, printing, or post-office visits. If something goes wrong on our end, we will act fairly and transparently.

2. TRIAL OFFER

We offer a 24-hour trial period so you can test our letter-sending platform risk-free. If you are not satisfied or change your mind, you may cancel within 24 hours of subscribing or placing your trial order.

To cancel during the trial :

  • Use your account dashboard to unsubscribe or
  • Contact us via live chat, email, or phone within 24 hours of subscribing.

Cancellation during the trial prevents charges for the paid subscription. Only subscription access is free: mailing and option charges are separate. An order not yet performed is assessed for cancellation and refund under Article 5 of the Terms; statutory rights remain applicable.

3. MONTHLY SUBSCRIPTION

If the trial is not cancelled, it converts automatically into the monthly subscription. Cancelling after that conversion stops future renewals but does not automatically refund a subscription period that has already started. A monthly subscription charge may be refunded where required by law or where there is a duplicate charge, a confirmed billing error, a technical failure preventing access to the service, or another error attributable to Wizorg LTD.

Letter-sending charges remain separate from the monthly subscription and are assessed according to the processing status of the relevant letter.

4. ELIGIBILITY FOR REFUNDS

✅ A refund may be granted in the following situations:

  • Technical failure preventing the processing or dispatch of your letter.
  • Double payment or duplicate billing for the same order.
  • Service interruption that stops the order before it is processed.
  • Confirmed error attributable to our platform or systems.
  • No subscription service or letter-sending service has been used.
  • A commercial refund is approved by our support team on a case-by-case basis.

In such cases, we may refund the full amount of the affected service, or issue credit at your request.

A consumer retains the right to withdraw from the subscription for fourteen (14) days from contract conclusion, including during the trial. Immediate access or mere use does not remove this right. For a fully performed service, loss requires the prior express consent and acknowledgement described in Article 5 of the Terms. A proportional charge is due only if the legal conditions are met; nothing is retained for the free trial.

Outside statutory rights and the Protection option guarantees, a goodwill refund may be refused in the following situations:

  • The letter has already been printed or dispatched.
  • The issue results from incorrect user input (recipient address, document errors, etc.).
  • Delivery is delayed due to postal carrier operations beyond our control.
  • The request is based solely on a change of mind after the statutory withdrawal period has expired.
  • No valid issue is reported within the allowed timeframe.

5. HOW TO REQUEST A REFUND

To request a refund, please contact us through one of the following methods:

  • Email: contact@lettrex.co
  • Phone: +33 1 88 31 40 51
  • Live Chat: Available on our contact page
  • Postal Mail: Wizorg LTD

    • Little Winters Farm Roundbush Road, Layer Marney, Colchester, CO5 9UR, England

When contacting us, please include the email used to create your account and a brief explanation of your request. We will respond within 3 business days.

Legally due refunds follow the applicable deadlines: for withdrawal, no later than fourteen (14) days after notification, using the same payment method and without fees. Approved goodwill refunds are normally processed within 5–10 business days, without extending any applicable statutory deadline.

Please note as additional information that :

  • No shipping or return labels are required as services are digital
  • No restocking or processing fees are charged
  • No payment provider fee is deducted from a legally due refund.

6. CONTACT

We are here to help! If you have questions, please feel free to contact us at any moment from Monday to Friday: 9:00 AM – 6:00 PM (CET).